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Advisory services

Our clients are all on a digital transformation journey. Most of our customers are grappling with issues around Bi-Modal delivery, Engagement Models, New Technologies and Step Changes in execution. Groundswell help’s our customers explore those issues, and through planning, respond versus react to the future.

 
 
 
 
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Managed services

Groundswell has excelled in delivering managed services, leveraging our leading-edge IT Operations methodology, based on industry best practices and industry established frameworks.

Our methodology provides our practitioners with key process knowledge and enhanced controls that supplement existing IT operation processes at our clients, and improves the quality of service delivery.

Release management

  • Maintenance releases – changes and critical updates
  • Feature releases – new features and enhancements
  • Testing

User support

  • Emergency call centre (24/7)
  • How to questions…
  • Technical support
  • Platform bug/fixes

Service management

  • Governance
  • Demand management
  • Strategic planning/roadmapping
  • Service desk
  • ITIL process integration
  • Continuous service improvements
  • Third-party vendor management
  • SLA reporting

Environment management

  • Vendor release management
  • Testing — vendor updates
  • Disaster recovery planning and testing

Platform management

  • Automated monitoring
  • Performance issue resolution
  • Security requests
  • Integration requests
  • Availability/reliability issue resolution
  • Capacity issue resolution

Functional support

  • Added functionality/features
  • Process improvements or refinements
 
 
 
 
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Project Delivery

Groundswell follows our Triple E consulting methodology for all project driven engagements.

ESTABLISH

We work with you to determine the scope of the initiative, align expectations, and develop the course of action required to attain the objectives.

  • Maturity assessment
  • Vision, goals, guiding principles
  • COE committee *Policies/processes

EXECUTE

Groundswell’s professionals will refine all aspects of the delivery plan, and complete the work required to satisfy the business requirements, manage change and deliver real business value.

  • Iterative projects
  • Implement engagement models
  • Knowledge management
  • Measure and report

ENGAGE

Transition and change are times when a steady hand is required to navigate the risks and challenges inherent with any new growth. We will work with you to ensure the quality of our delivery and work to safeguard the business value attained by the initiative

  • Formalize operational model
  • Transition to operations
  • Training
 
 
 

Niche expertise

 
 

For supporting functions, such as Program/Project Management, Business Analysis, Organizational Change Management and Architecture we also leverage our Connected Community of consultants to bring delivery focused professionals with strong work ethic, excellent communication skills, domain knowledge and appropriate experience to solve your business challenges.

Delivered via Groundswell Project Services