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Roger Couvillon

As Groundswell’s Director, Service Delivery, Roger brings twenty-eight years of experience in IT, nineteen of which has been with IT Service Providers.  He has been a thought leader in the area of Support & Maintenance and worked closely with Dr. Peter Thompson as an advisor and editor on the book, Maximizing IT Value through Operational Excellence.  Roger developed and delivered a course on support & maintenance best practices for the University of Calgary and is now responsible for service excellence, Groundswell’s management practice and service delivery for all of Groundswell’s clients.

Service Excellence: Cruise Lines Have It Right

by Roger Couvillon
January 30th, 2014

When it comes to Service Excellence, I believe the cruise lines have it right. I’ve had the opportunity and good fortune to have cruised eight times in my life. I’ve cruised extensively around the Caribbean, to Alaska, Hawaii and twice in the Mediterranean. My...

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Groundswell Corporate Services Kerra McEwen Brandon Dolphin Victor Revenko Nelson Petracek Roger Couvillon Khurram Malik Andrew Donaher Mark Shteinberg Gerardo Garza Mohamed Aly Jose Herrera John Patchett

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