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Mohamed Aly

Mohamed Aly manages Groundswell’s Service Excellence program, which is a strategic differentiator for Groundswell. The program assures IT managed services value realization, through structured service capabilities, methodologies, practitioner education and accreditation, and maturity-based assessment& governance frameworks.

Bridging the Gap between IT Service Management and IT Operations

by Mohamed Aly
May 12th, 2014

  The IT Service Management Practice... It has transformed the IT operations realm, changing its typical focus on technology, data, and applications, to the more holistic view of IT as a service. With the commoditization of IT services, where IT service consumers are no longer bound to service providers within...

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Authors

Groundswell Corporate Services Kerra McEwen Brandon Dolphin Victor Revenko Nelson Petracek Roger Couvillon Khurram Malik Andrew Donaher Mark Shteinberg Gerardo Garza Mohamed Aly Jose Herrera John Patchett

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